Increasing telehealth utilization boosts member satisfaction with health plans

Photo: Aekkarak Thongjiew EyeEm/Getty Images Significantly increased telehealth utilization and greater adoption of digital communication channels has helped U.S. health plans boost their popularity among members during the COVID-19 pandemic, according to the new J.D. Power 2021 U.S. Commercial Member Health Plan Study. In fact, 36% of privately insured health plan members in the U.S. […]